Shipping policy

We offer FREE Shipping in Canada on orders $149+ CAD.

While we try our best to process orders the same day, the estimated processing time is 1-2 business days.

Our estimated shipping time is 2-3 Business Days within Ontario and 2-5 Business Days for the rest of Canada.

Processing Time vs Delivery Time: Please note that processing time is separate from the delivery time. During holiday/peak seasons (Back-To-School, Black Friday, Cyber Monday, Christmas, Boxing Day, etc.), please be advised that the processing of your order may take longer than usual due to high traffic and product demands. The shipping speed may also be prolonged; however, please understand that we do not have control over the speed of delivery. During busy seasons and holidays, post offices are typically very busy. BB Branded does not have control over post-office speeds/estimated times of delivery.

Release Date Items: Release Date items are restricted from free shipping & are subject to a extra shipping charges. All release date items are clearly stated on their product page. We reserve the right to restrict some products that are high profile from being shipped for free. All cancelled release date orders subject to a restocking fee. Release date items are excluded from free shipping and all discount codes

Remote Airmail Shipping: Canada is a very large country there are some destinations that are very remote & require airmail services. Unfortunately, we cannot cover this extra cost to ship to these destinations. Costs will automatically be calculated during checkout. For large orders or any order(s) that we deem high value we may request the courier service to card for pick up from your local post-office destination.

Local pickup is available at Devonshire Mall located at 3100 Howard Ave, Windsor, Ontario.

During checkout you may opt for our 'Pick up' option. Most orders are ready for same day pickup! You will receive a confirmation email once your order is ready for pickup.

More Details

All purchased product within Canada and United States are shipped using trackable methods. Once the product is shipped, the tracking number, along with all shipping information will be sent to the customer via email. Once tracking information has been provided to the customer & the package/ product is picked up by the shipping courier it becomes the couriers responsibility to assure safe shipment to its destination. It is the responsibility of the BB Branded & customer to contact the courier in the case of a lost or damaged package. It is also the responsibility of the customer to keep track of shipment tracking history & be available when shipment arrives at customers destination. Canada post will leave a door tag letting you know where to pick up the shipment if you are not home. BB Branded will not be held liable in any case of lost or damaged product/packaging.

For American customers: the costs of shipping and handling to the United States will depend on how large your items are; how many items you have selected; and the total expense of your cart. Our Free Shipping perk is for shipping and handling within Canada only. Generally, we ship with Canada Post. Once the parcel leaves Canada, it is given to a partnered American Post Office but will still be trackable using your tracking number. Please allow extra time for items shipped to the United States as there may be backups at the border. BB Branded will not be held responsible for international duties on any packages leaving Canada. BB Branded has no control over international duties, and the purchaser will be held responsible for any charges imposed. Customer who decline shipments will be held responsible for any charges imposed and may be subject to a 20% restocking fee to cover the expenses of the initial order.

Any questions regarding the speed of delivery, tracking, and/or the shipment process should be directed to the courier once the tracking information has been received. Once BB Branded drops a shipment off at the post office, it becomes the responsibility of the post office, as well as the customer.